Terms and Conditions for Man And Van Mayfair

These Terms and Conditions set out the basis on which Man And Van Mayfair provides moving, transport, collection and related services to customers in the United Kingdom. By making a booking, confirming a quote, or accepting work from our team, the customer agrees to be bound by these terms. They are intended to clarify responsibilities on both sides, reduce misunderstandings and ensure that each man and van service in Mayfair is carried out lawfully, safely and efficiently.

These terms apply to domestic and commercial customers, whether the job involves a single item, a full property move, office relocation, furniture transport or a specialist collection. They should be read alongside any written quotation, booking confirmation or service notes. If there is any inconsistency between these terms and a specific written agreement, the written agreement will take priority to the extent of that inconsistency.

Nothing in these terms affects your statutory rights as a consumer under UK law. Where the customer is acting as a business, different rules may apply in some areas, but these terms remain the default contract unless otherwise agreed in writing. For clarity, references to we, us and our mean Man And Van Mayfair, and references to you and your mean the customer, hirer or authorised representative.

1. Booking Process

A booking is normally made after the customer provides details of the goods, addresses, access conditions, preferred dates and any special requirements. We may request photographs, item lists, floor levels, parking information, and approximate weights or dimensions in order to assess the work properly. A quotation may be based on the information supplied at the time, and the final price may change if the actual service differs from the description given. The customer is responsible for ensuring that all relevant information is accurate and complete.

Once a quote is accepted, the booking will usually be confirmed by written message, email or invoice acknowledgement. A booking is only secured when we confirm it and, where required, any deposit or advance payment has been received. We reserve the right to refuse or cancel a booking if the requested service cannot be performed safely, lawfully or within a reasonable timeframe. Man and Van Mayfair may also decline work where access, vehicle restrictions, parking rules or load conditions make the job impractical.

The customer must make sure that the collection and delivery addresses are accessible and that someone authorised is available at each location if needed. If the move requires permits, parking suspensions, loading bay arrangements, building access approvals or lift reservations, these should be arranged in advance unless we have explicitly agreed to handle them. Delays caused by poor access, incomplete instructions or failure to obtain permissions may result in extra charges. Any change to the collection time, route, item list or service scope should be notified as soon as possible.

2. Service Standards and Customer Responsibilities

We aim to provide a professional and careful Mayfair man and van service, using reasonable skill and care in handling items and loading vehicles. However, the customer remains responsible for ensuring that goods are suitably packed, labelled and prepared for transport unless packaging or dismantling is included in the quote. Fragile items should be packed appropriately and valuables should be carried personally by the customer where practical. We do not open sealed boxes to check contents, and we are not liable for damage caused by unsuitable packaging, pre-existing defects or inherent weaknesses in the goods.

It is the customer’s duty to ensure that all items are legal to transport and that no prohibited, dangerous or restricted goods are included unless expressly agreed and lawfully permitted. The customer must provide clear instructions about items requiring special handling, including antiques, glass, electronics, appliances and items with residual fuel, gas or fluid. If we believe a load contains unsafe or illegal contents, we may refuse to move it, segregate it, or notify the relevant authorities where required by law.

We expect the customer to keep children, pets and bystanders away from the loading area where possible. The customer should also ensure that pathways, entrances and stairwells are clear enough for safe lifting and movement. If the customer or any third party interferes with the service, provides misleading instructions or creates unsafe conditions, we may pause or terminate the job. Any resulting costs, waiting time or reattendance fees may be charged to the customer.

3. Payments and Charges

All charges will be set out in the quotation, booking confirmation or invoice. Prices may be based on hourly rates, fixed fees, mileage, number of crew members, waiting time, congestion or parking costs, and any additional services requested. Unless stated otherwise, quoted prices exclude unforeseen extras such as long carries, extra floors, additional stops, access delays, specialist lifting equipment, disassembly, reassembly or disposal charges. Any such extras will be communicated where reasonably possible before they are applied.

Payment terms will be confirmed at the point of booking. In many cases, payment is required on completion of the job, but we may require a deposit, partial prepayment or immediate settlement in advance for larger, high-demand or repeat bookings. We accept payment by the methods we state from time to time. If payment is not made when due, we may retain goods to the extent permitted by law, suspend future services, charge interest on overdue sums where lawful, and recover reasonable costs of collection.

The customer agrees to pay for all services requested by the customer or by a person reasonably appearing to act on the customer’s behalf. If a booking is extended, if the load is larger than described, or if additional waiting time is caused by access issues or delays, the final invoice may be adjusted accordingly. Any dispute about an invoice must be raised promptly and in writing, but undisputed amounts must still be paid by the due date. No set-off or deduction may be made unless required by law.

4. Cancellations, Amendments and Waiting Time

The customer may request to cancel or reschedule a booking, but cancellation charges may apply depending on how much notice is given and whether resources have already been allocated. Where a deposit has been paid, it may be non-refundable in whole or in part if the cancellation occurs after the booking has been reserved. If the cancellation is made at short notice, or if we attend the site and cannot complete the job because the customer is unavailable, the full or partial fee may still be charged. Any cancellation policy stated in the quote or booking confirmation will apply in addition to these terms.

We may cancel or postpone a booking if circumstances beyond our control affect our ability to deliver the service safely or lawfully. This may include vehicle breakdown, extreme weather, traffic disruption, illness, accidents, restricted access, industrial action or changes in legal requirements. Where possible, we will give notice and offer an alternative date or suitable arrangement. We will not be liable for losses caused by such events except where liability cannot legally be excluded.

If the customer is not ready at the agreed time, we may charge waiting time, abortive attendance fees or a revised rate if the job extends beyond the planned duration. If a rebooking is needed because the customer has not prepared the property, obtained access or cleared the items for collection, the customer may be charged again for the additional attendance. We will act reasonably in assessing delay, but repeated failures to meet the agreed schedule may result in cancellation by us.

5. Liability and Limitations

We will perform the services with reasonable care and skill. If we cause loss or damage through negligence, our liability will be limited to the reasonable repair or replacement cost of the affected item, subject to proof of value and subject to the exclusions in these terms. We do not accept liability for indirect, consequential or economic losses such as loss of profit, loss of opportunity, loss of use, missed deadlines or emotional distress, except where the law says otherwise.

We are not liable for damage caused by items that are already defective, poorly packed, overloaded, unstable or unsuitable for transport. Nor are we liable for damage arising from wear and tear, inherent vice, moisture, temperature changes, normal movement in transit or actions taken at the customer’s express instruction. If an item is particularly valuable, rare or irreplaceable, the customer should notify us in advance so that appropriate arrangements, declarations or additional cover can be discussed.

The customer must make sure that floors, walls, stairwells, fixtures and property surfaces can withstand normal moving activity. If the customer requests that we remove footwear, use protective coverings or take additional care in specific areas, we will try to comply where reasonable, but this does not create a guarantee against all marks or scuffs. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under English law.

6. Waste Regulations and Disposal

Where a booking includes removal, clearance or disposal of unwanted items, the customer confirms that they have the right to dispose of those items and that they are not transferring ownership unlawfully or dumping waste without authority. We operate in accordance with applicable UK waste regulations, including duties relating to lawful transport, disposal and record keeping where required. We may request details about the origin, type and quantity of waste to ensure compliance and to determine whether it can be accepted.

We do not accept hazardous waste, clinical waste, chemicals, asbestos, fuel, gas cylinders or other regulated materials unless specifically agreed in advance and handled through lawful specialist arrangements. If waste is mixed, contaminated or suspected to be illegal or unsafe, we may refuse to collect it. The customer is responsible for declaring any waste that requires special handling or separate disposal. Any failure to disclose this information may result in additional fees, refusal of service or notification to the appropriate authorities if necessary.

Where items are suitable for reuse, recycling or donation, we may, at our discretion and where lawful, separate them from general waste. However, no promise is made that items will be reused, recycled or donated unless this is expressly written into the service agreement. The customer acknowledges that certain goods may still be charged as waste even if they appear to be reusable, depending on condition, contamination, handling requirements and legal disposal obligations.

7. Property Access, Parking and Site Conditions

The customer is responsible for ensuring reasonable access to the property and for arranging parking where necessary unless we have agreed to do so. If parking fines, permits, suspensions or loading restrictions apply, the customer should inform us in advance. Any penalty incurred because of inaccurate directions, unavailable parking or failure to disclose access restrictions may be added to the invoice where the law allows. We will try to minimise delays, but we cannot guarantee unrestricted access in busy or controlled locations.

If we believe the site is unsafe, the load is improperly prepared, or the work would breach health and safety requirements, we may suspend the service until the issue is resolved. This includes circumstances such as blocked access routes, unstable furniture, exposed wiring, structural concerns or dangerous weather conditions. The customer should cooperate with reasonable requests intended to protect people and property during the move.

Where lifting, carrying or dismantling is required, the customer must tell us about unusually heavy, oversized or complex items in advance. Items that require specialist equipment, multiple operatives or separate handling may be subject to revised charges or may not be accepted if they cannot be moved safely. A man and van service in Mayfair is designed to be flexible, but it still depends on truthful information and safe working conditions.

8. Data, Records and Communications

We may retain booking details, invoices, service notes and other records for administrative, legal and accounting purposes. Any personal data will be handled in line with applicable UK data protection laws and used only for lawful business purposes, such as processing bookings, managing payments and responding to service issues. The customer should provide only information that is necessary for the booking and should ensure that any third-party contact details supplied have been shared appropriately.

We may communicate with the customer by email, telephone, text message or other agreed electronic means. Any notice given by us will be treated as received when sent, unless we are informed that the contact details are incorrect or unavailable. The customer should keep all booking confirmations and invoices for reference. If the customer needs a copy of a record, we may provide it where reasonable and lawful.

These terms may be updated from time to time to reflect operational, legal or regulatory changes. The version in force at the time of booking will apply to that service unless a later change is required by law. Continued use of our services after a change takes effect does not create a new contract but may indicate acceptance of the updated terms for future bookings.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with the services, the booking process, payment, cancellation, liability or waste handling will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

The parties agree to act reasonably and in good faith when dealing with questions about service performance, payment or alleged loss. Nothing in these terms prevents either party from seeking informal resolution first, provided this does not delay legal rights or deadlines. If any dispute cannot be resolved amicably, the legal process in the appropriate court will apply.

By confirming a booking with Man And Van Mayfair, the customer acknowledges that they have read, understood and agreed to these Terms and Conditions. The customer also confirms that they are authorised to enter into the contract, that all information supplied is accurate to the best of their knowledge, and that they understand the responsibilities relating to booking, payment, cancellation, liability and waste compliance.