Terms and Conditions

Man and Van Mayfair Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Mayfair provides man and van, removals, transport, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Client means the person, firm, or company who requests or uses our services.

Company means Man and Van Mayfair, providing man and van and removal services.

Services means any transport, removal, packing, loading, unloading, delivery, collection, or related services provided by the Company.

Goods means any items, belongings, furniture, equipment, or property transported or handled by the Company on behalf of the Client.

Booking means a confirmed request for Services, whether made by telephone, online, or in writing.

2. Scope of Services

The Company provides man and van, home and office removals, item collection and delivery, and related services within its operating area. The precise services to be provided will be as set out in the Booking confirmation or as otherwise agreed in writing.

Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or fittings, or any work that may require specialist skills, certification, or tools.

The Company reserves the right to refuse to transport any items that are unlawful, hazardous, excessively heavy, or which in the reasonable opinion of the Company may cause damage or pose a risk to staff, vehicles, property, or other goods.

3. Booking Process

All Services are subject to availability and must be booked in advance. A Booking is made when the Client provides all required details, accepts these Terms and Conditions, and receives confirmation from the Company.

The Client is responsible for providing accurate and complete information at the time of Booking, including collection and delivery addresses, access details, parking information, the nature and approximate volume or list of Goods, and any special handling requirements.

Any quote provided prior to the Company viewing the Goods or premises is an estimate only and is subject to revision if the information supplied by the Client is incomplete or inaccurate, or if the scope of work changes.

The Company may require a deposit or full payment in advance to secure a Booking. The Company reserves the right to decline or cancel any Booking where payment is not received as required.

4. Quotes and Pricing

Prices are based on the information supplied by the Client, including the size of the vehicle or number of movers required, location, distance, access conditions, and estimated time for the job.

Quotes may be provided on an hourly rate or as a fixed price. If provided on an hourly rate, the chargeable time will start at the agreed arrival time at the first address and end on completion of the final drop off, including any reasonable travel between locations.

Quotes are exclusive of congestion charges, tolls, parking charges, fines caused by inadequate parking provisions, and additional waiting time, unless expressly stated otherwise. These charges will be payable by the Client where incurred in providing the Services.

The Company reserves the right to increase the price where:

There are unforeseen delays not caused by the Company, such as waiting for keys, delayed access, or Client absence.

The volume or nature of the Goods exceeds that described at the time of Booking.

Access is significantly more difficult than represented, for example due to long carry distances, additional flights of stairs, or absence of a working lift.

Additional services are requested by the Client and agreed to by the Company.

5. Payments and Charges

Unless agreed otherwise in writing, payment is due immediately upon completion of the Services or in advance of the Services as specified in the Booking confirmation.

The Company accepts the payment methods advised at the time of Booking. The Client must ensure that they have the means to pay in full at the agreed time.

Where payment is not made when due, the Company reserves the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs of collection, including administrative and legal costs.

The Company may, at its discretion, retain possession of Goods in its vehicle or storage until full payment is received. If payment is not made within a reasonable period, the Company may take lawful steps to sell or dispose of such Goods to recover sums owed and reasonable associated costs.

6. Cancellations and Amendments

The Client may cancel or amend a Booking by providing notice to the Company. Any cancellation or amendment is only effective when acknowledged by the Company.

The Company reserves the right to apply cancellation charges as follows, unless agreed otherwise in writing:

Where cancellation is made more than 48 hours before the scheduled start time, any deposit received may be refunded or transferred, subject to reasonable administrative deductions.

Where cancellation is made within 24 to 48 hours of the scheduled start time, the Company may retain all or part of the deposit or charge up to 50 percent of the estimated job value.

Where cancellation is made within 24 hours of the scheduled start time or on arrival of the team at the address, the Company may charge up to 100 percent of the estimated job value.

If the Client wishes to change the date, time, or scope of the Booking, this will be subject to availability and may result in revised pricing. The Company is under no obligation to accommodate changes, particularly at short notice.

7. Client Responsibilities

The Client is responsible for:

Ensuring that adequate parking is available at both collection and delivery addresses, and for obtaining any necessary permits or permissions. Any parking penalties or additional fees incurred due to inadequate parking arrangements will be charged to the Client.

Ensuring that all Goods are properly packed, secured, and ready for loading at the agreed time, unless packing services have been specifically booked.

Ensuring that fragile, valuable, or delicate items are clearly labelled and appropriately protected, and that the Company is informed of any special handling requirements.

Being present, or arranging for an authorised representative to be present, at both collection and delivery addresses to supervise, provide access, and sign any required documentation.

Checking the vehicle at the end of the job to confirm that no Goods have been left behind.

8. Restrictions on Goods

The Client must not request the Company to transport, and the Company will not knowingly carry, any of the following without prior written agreement:

Hazardous, explosive, or flammable materials.

Illegal substances or items, including anything whose possession or transport is prohibited by law.

Perishable goods requiring controlled temperatures or special care.

Animals or live creatures.

Cash, securities, jewellery, or items of exceptional value, unless specifically declared and agreed.

If the Company discovers that prohibited or dangerous items have been handed over without disclosure, it may dispose of or remove such items as necessary and may report the matter to the relevant authorities. The Client will be responsible for all resulting losses, damages, and expenses.

9. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, liability is subject to the limitations set out in this section.

The Company will not be liable for loss, damage, or delay arising from circumstances beyond its reasonable control, including but not limited to traffic congestion, accidents, extreme weather, road closures, strikes, or acts of third parties.

The Companys liability for loss of or damage to Goods, where such loss or damage is caused by the Companys negligence or breach of contract, will be limited to a reasonable cost of repair or replacement, subject to an overall cap that may be specified in the Booking confirmation or otherwise notified to the Client.

The Company will not be liable for:

Loss or damage caused by defective or inadequate packing when such packing was not carried out by the Company.

Loss or damage to Goods that are brittle, fragile, or of high value, where the Client failed to adequately protect or declare them.

Indirect or consequential losses, including loss of profits, loss of business, or loss of opportunity.

Normal wear and tear, minor marks, or cosmetic damage which may reasonably occur in the course of a removal.

Any loss or damage that is discovered after the team has left the delivery address, unless reported to the Company within a reasonable time, and in any event no later than 48 hours after completion of the Services.

The Client must document any alleged loss or damage, provide evidence on request, and allow the Company or its insurers a reasonable opportunity to inspect the Goods before any repair or disposal is undertaken.

10. Insurance

The Company will maintain such insurance as it considers appropriate for its operations. This may include cover for public liability and goods in transit, subject to policy terms, conditions, and exclusions.

The Client is encouraged to maintain their own insurance for valuable or fragile items and for any periods when Goods may be left unattended or in storage not controlled by the Company.

Any claims may be subject to the terms, conditions, limitations, and excesses of the Companys insurance policies, and the Client agrees to cooperate in any claims process, including providing timely and accurate information.

11. Waste and Disposal Regulations

The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste collection service and will only remove items agreed as part of the Services and in compliance with relevant regulations.

The Client must not ask the Company to dispose of hazardous waste, including chemicals, oils, paint, asbestos, medical waste, or electrical items requiring specialist treatment, unless the Company has specifically agreed and is licensed to do so.

Where the Company agrees to remove unwanted items, these will be treated either for reuse, recycling, or disposal in a lawful manner. Any charges for disposal or recycling will be notified to the Client and will form part of the overall price.

If the Client leaves waste or prohibited materials among Goods without disclosure, the Company may refuse to carry such items, return them to the Client, or arrange lawful disposal at the Clients cost.

12. Delays and Access Issues

The Client must ensure that the Company has clear, safe, and timely access to the premises at the agreed times. Any delays caused by the Client, their agents, or third parties may result in additional charges.

If access to the property is not available at the agreed time, the Company may charge waiting time at the applicable hourly rate. If prolonged access issues make it unreasonable to continue, the Company may treat the Booking as cancelled and charge as set out in the cancellation provisions.

The Company is not responsible for delays caused by events outside its control, including traffic conditions, accidents, or other unforeseen circumstances. In such cases, the Company will use reasonable efforts to keep the Client informed and to complete the job as soon as reasonably practicable.

13. Damage to Premises

The Company will take reasonable care to avoid damage to property and premises while carrying out the Services. The Client is responsible for protecting floors, walls, and fixtures where necessary.

The Company will not be liable for damage caused by moving Goods through areas where the dimensions or layout reasonably prevent safe passage, such as narrow stairways or low doorways, if the Client has requested that the Goods be moved through such areas.

Any damage to premises must be reported to the Company as soon as possible and in any event within 48 hours of completion of the Services, accompanied by appropriate evidence.

14. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, they should notify the Company promptly, providing full details of the issue. The Company will investigate and aim to resolve complaints in a fair and timely manner.

Where a complaint relates to loss or damage, the Client must retain the Goods and any relevant packaging for inspection and must not proceed with repairs or disposal without the Companys consent, except where necessary to prevent further damage or for safety reasons.

If a dispute cannot be resolved directly between the Client and the Company, either party may seek to use an appropriate mediation or alternative dispute resolution service before resorting to formal legal proceedings, where this is practical and agreed.

15. Data Protection and Privacy

The Company will collect and use personal data supplied by the Client for the purposes of providing the Services, handling payments, managing bookings, and dealing with enquiries or complaints.

The Company will take reasonable measures to keep personal data secure and will not sell or share it with third parties except where necessary for the performance of the Services, compliance with legal obligations, or with the Clients consent.

By placing a Booking, the Client consents to the Company holding and processing their personal data in connection with the Services.

16. Variations to Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Booking, unless otherwise agreed in writing.

No variation to these Terms and Conditions shall be effective unless it is in writing and expressly agreed by an authorised representative of the Company.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or, if such modification is not possible, deemed deleted. The remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a Booking or using the Services of Man and Van Mayfair, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.



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Transit Van 1 Man 2 Men
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Contact us

Company name: Man and Van Mayfair Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 20 Berkeley Square
Postal code: W1J 6EQ
City: London
Country: United Kingdom

Latitude: 51.5103960 Longitude: -0.1457610
E-mail:
[email protected]

Web:
Description: Expert man and van removal services in Mayfair, W1K you could benefit immensely from. Your move would be an easy endeavour. Contact us now.
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